Queue Management & Self Check-In Built for Faster Service
Reduce wait times, improve customer flow, and streamline in-store operations with Salesforce-native Queue Management from Axolt.
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Stop Losing Customers to Long Wait Times
Manual queue handling creates frustration and poor visibility. Axolt centralizes workflows into one intelligent platform.
Operational Transformation
- Poor Status Visibility
- Overloaded Desks
- Disconnected Systems
- Digital Token Generation
- Real-time Wait Tracking
- Native Salesforce Sync
Self-Service Check-In
Contactless check-in and digital tokens reduce front desk workload and congestion.
Intelligent Allocation
Automatically assign customers to the right queue based on service type and staff availability.
Multi-Location Visibility
Monitor real-time wait lists and service metrics across all branches from one dashboard.
Empower Staff with Operational Visibility
A centralized workspace for handling customer interactions, from 'Serve Now' queues to appointment rescheduling.
- Appointment & Walk-in Coordination
- Service Completion Tracking
- Real-time Queue Prioritization
Predictive Queue Optimization
Optimize staff allocation and improve flow using AI-powered operational insights.
Peak Prediction: Automatically predict peak times and recommend staffing adjustments.
Trigger SMS notifications and tokens automatically based on real-time flow.
Identify and surface service delays before they impact the customer experience.
Ready to Modernize Queue Management?
Improve customer flow and reduce wait times with Axolt on Salesforce.
Book a demoStreamline Customer Flow with Booking Kare’s Queue Management System
Reduce waiting times and gain comprehensive control over your branches with Booking Kare’s Queue Management System. Whether you need a standalone solution or a full enterprise system for multiple branches, our flexible system can be tailored to meet your specific needs.
Leverage advanced business intelligence to monitor employees and branches in real-time, analyze performance, and predict trends. This empowers you to make informed decisions and transform your business operations.
Queue Management
Run a streamlined queuing system across multiple locations with our intelligent queue management solution. Utilize real-time data to manage client flow and start countdowns, ensuring clients are attended to within the defined wait times. The system provides an at-a-glance view of estimated wait times and generates tokens for efficient queue handling. Additionally, it allows for walk-in appointments by capturing essential client information, such as name, phone, email, and services, seamlessly integrating them into the queue.
Queue Allocation
Queue allocation involves assigning queues based on services and resources. Select the appropriate resource to allocate to the queue, ensuring efficient management and optimal service delivery.
Arrival Check
Arrival check-in is the process where individuals announce their arrival at various locations such as hotels, airports, hospitals, seaports, or events. To perform an arrival check, navigate to the arrival check-in section, enter the required details, and select "Check-In." A token will be generated and added to the queue, streamlining the check-in process and ensuring efficient queue management.
Workbench
The Workbench is designed for service providers to efficiently manage customer appointments. Resources can filter and manage registrations using the "Serve Now" feature. Additionally, appointments can be rescheduled or canceled through the "Action" options, and services can be marked as complete using the "Finish" feature.
Queue Wait List
The Queue Wait List displays the waiting times for individuals at various locations, such as hotels, airports, hospitals, seaports, or events. It shows the duration of wait for each appointment or event. Once an appointment begins, the system displays the total wait time. After the appointment is completed, the corresponding token number is removed from the wait list.
