Introduction

Axolt Ltd respects the privacy of our customers, prospects, partners, suppliers, website visitors and business contacts.

This Privacy Policy explains how we collect, use, protect and govern personal information when you visit our website, contact us, submit an enquiry, use our services, interact with our AppExchange listings, attend a demo, receive communications from us, or work with us as a customer or partner.

Axolt is a Salesforce-native ERP software provider. We help businesses manage inventory, manufacturing, purchasing, finance, field service, shipping, logistics and related operational processes on Salesforce.

Because we work with business systems and operational data, privacy, security and governance are central to how we operate.

Who We Are

Axolt Ltd is a company registered in England and Wales.

Website: www.axolt.com

For privacy-related questions, contact us at info@axolt.com.

Our Privacy and Governance Principles

• We only collect information that is relevant to our business relationship with you.
• We use personal information for clear business purposes.
• We do not sell personal information.
• We limit access to personal information to authorised users who need it for their role.
• We apply appropriate technical and organisational controls to protect information.
• We retain information only for as long as required for business, contractual, legal, security or compliance purposes.
• We aim to be transparent about how we use information.
• We respect individual rights under applicable data protection laws.

Information We Collect

Website Visitors

• IP address
• Browser type and device information
• Pages visited and time spent on pages
• Referral source
• Cookie and analytics information
• Form interactions and marketing attribution data

Enquiries, Demo Requests and Lead Forms

• Name, business email address and phone number
• Company name, job title, country or region
• Industry, company size and Salesforce usage or interest
• Product area of interest, enquiry details and message content
• Meeting availability and communication preferences

Customers and Prospects

• Business contact details, contract and billing details
• Implementation contacts, support contacts and project stakeholders
• Meeting notes, requirements and process information
• Support requests, training and onboarding information
• Commercial correspondence, invoices and payment-related information

Support and Service Communications

• Name, contact details and company details
• Salesforce user or system role information where relevant
• Support ticket details, screenshots or documents you provide
• Error messages, configuration details and communication history

How We Use Personal Information

• Respond to enquiries and arrange demos or discovery calls
• Provide information about Axolt products and services
• Manage customer and partner relationships
• Deliver software, support and implementation services
• Process invoices and payments
• Manage contracts and commercial records
• Investigate and resolve support issues
• Improve our website, content and customer experience
• Send service, account or transactional communications
• Maintain security and prevent misuse
• Comply with legal, tax, accounting and regulatory obligations

Lawful Basis for Processing

Contract

We may process personal information where it is necessary to enter into or perform a contract with you or your organisation.

Legitimate Interests

We may process business contact information where we have a legitimate interest in managing business relationships, responding to enquiries, improving our services, protecting our systems, and communicating with relevant business contacts.

Consent

We may rely on consent for certain marketing, cookies, SMS opt-ins or communications where consent is required. Where we rely on consent, you can withdraw it at any time.

Legal Obligation

We may process information where required to meet legal, tax, accounting, employment, regulatory or compliance obligations.

Marketing Communications

We may send business communications about Axolt products, services, updates, events, insights or relevant content where permitted by law.

You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us.

We do not sell your personal information to third parties for marketing.

SMS Consent and Opt-Out

Where SMS communications are used, Axolt may send transactional messages connected to customer activity such as orders, shipments, deliveries, service appointments, support requests or account updates.

You may opt out at any time by replying STOP. You may request help by replying HELP. Message frequency may vary. Message and data rates may apply.

Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, improve performance, understand visitor behaviour, measure campaign effectiveness, support security, remember preferences and support marketing or analytics activity where permitted.

You may manage cookies through your browser settings or through cookie controls provided on our website. Where required, we will request consent before placing non-essential cookies.

Information Sharing

We may share personal information with trusted third parties where necessary for business, operational, contractual or legal purposes.

• Hosting and IT service providers
• CRM and business system providers
• Email and communication platforms
• Payment and accounting providers
• Professional advisers
• Implementation partners or system integrators where relevant
• Support and security providers
• Regulators, authorities or courts where legally required
• Salesforce or AppExchange-related channels where applicable

We require third-party service providers to handle information appropriately and only for authorised purposes. We do not sell personal information.

Salesforce Platform and Customer Data

Axolt is built for Salesforce-native ERP operations.

Where Axolt is installed or used within a customer’s Salesforce environment, the customer remains responsible for the personal data they control within their Salesforce organisation, unless otherwise agreed in a written contract.

Axolt may process customer data only as required to provide services, support, implementation, troubleshooting, configuration, maintenance or contracted assistance.

Customers are responsible for managing their own Salesforce user permissions, data access controls, sharing rules, security settings and compliance obligations within their Salesforce organisation.

International Transfers

Axolt may work with service providers, customers, partners or support teams located in different countries.

Where personal information is transferred outside the UK, European Economic Area or another relevant jurisdiction, we aim to use appropriate safeguards where required by law. These may include contractual controls, data processing agreements, standard contractual clauses or other lawful transfer mechanisms.

Data Security

• Access controls and role-based permissions
• Secure authentication
• Encryption where appropriate
• System monitoring
• Data minimisation
• Staff awareness and confidentiality obligations
• Supplier due diligence
• Secure support processes
• Incident response procedures

Data Retention

We keep personal information only for as long as needed for the purpose it was collected, including business, contractual, operational, legal, accounting, tax, security and compliance purposes.

• Enquiry records may be kept for sales follow-up and audit purposes.
• Customer records may be retained for the duration of the customer relationship and a reasonable period afterwards.
• Billing and financial records may be retained to meet accounting and tax requirements.
• Support records may be retained to manage service history and product improvement.
• Marketing preferences may be retained to honour opt-outs.

Your Rights

Depending on your location and applicable law, you may have rights in relation to your personal information, including the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing is based on consent
• Object to direct marketing
• Complain to a data protection authority

To exercise your rights, contact us at info@axolt.com. We may need to verify your identity before responding to a request.

Children’s Privacy

Axolt’s website, products and services are intended for business users and are not directed at children.

We do not knowingly collect personal information from children.

Links to Third-Party Websites

Our website may include links to third-party websites, including Salesforce AppExchange, partner websites, social media platforms or content platforms.

We are not responsible for the privacy practices of third-party websites. You should review the privacy policies of those websites before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, systems, legal obligations or data governance practices.

The latest version will be published on this page with the updated date.

Contact Us

If you have any questions about this Privacy Policy or how Axolt handles personal information, please contact:

Axolt Ltd
Spaces Waterside Drive
Arlington Business Park
Reading, England RG7 4SA
United Kingdom

Email: info@axolt.com

Website: www.axolt.com