Revolutionize Customer Success with AXO AI
Build, deploy, and customize autonomous AI agents for seamless customer and employee support — all inside Salesforce.
AXO AI Agent Activity
Customer Enquiry Received
AI agent picks up and classifies the request
RMA Auto-Generated
Return Merchandise Authorization raised instantly
Shipping Rates Fetched
UPS, FedEx, USPS rates generated in real time
Shipment Label Created
Label customized and ready for dispatch
AXO AI is built natively on Salesforce Agentforce — no separate platform, no integration middleware, no extra logins.
The Problem
Customer Support is Falling Behind
Manual processes, delayed responses, and disconnected systems are costing you customers. AXO AI closes the gap.
Without AXO AI
- Support team manually processing every RMA request
- Customers wait hours for shipping rate quotes
- Labels created manually, one by one
- No after-hours support coverage
- Repetitive tasks consuming team capacity
With AXO AI
- RMAs generated automatically from customer enquiries
- Shipping rates fetched instantly across all carriers
- Shipment labels created and ready in seconds
- AI agents working 24/7, 365 days a year
- Team focused on complex, high-value interactions
AXO AI is powered by Salesforce Agentforce — pre-built, ready-to-deploy AI agents that automate repetitive tasks, improve customer engagement, and drive measurable results with unmatched time-to-value.
Core Capabilities
What AXO AI Agents Can Do
Four pre-built, ready-to-deploy agents designed to automate your most time-consuming customer success workflows — out of the box.
Agent 01
Resolve Customer Enquiries 24/7
Humans and AI agents collaborate to drive customer success. AXO AI picks up, classifies, and resolves customer enquiries around the clock — without waiting for a human agent to become available.
- Classify and route enquiries automatically
- Respond with accurate, contextual answers
- Escalate complex issues to human agents
- Available 24/7 with no degradation in quality
Agent 02
Create RMAs for Orders
Simplify returns with streamlined RMA generation. AXO AI effortlessly creates Return Merchandise Authorizations for your orders — automating the entire return process for quick and efficient order management.
- Auto-generate RMAs from customer requests
- Validate order details before processing
- Update Salesforce records automatically
- Notify customers with return instructions
Agent 03
Generate Shipping Rates
Automatically fetch rates for diverse shipment types across UPS, FedEx, and USPS. AXO AI compares carrier options in real time and surfaces the best rates for every shipment — no manual lookups required.
- Fetch live rates across multiple carriers
- Compare UPS, FedEx, and USPS instantly
- Factor in weight, dimensions, and destination
- Present optimal rate options automatically
Agent 04
Create Shipments and Labels
Customize and view shipment labels with ease. AXO AI creates shipments and generates labels based on your preferences — streamlining your logistics process and eliminating manual label generation entirely.
- Create shipments from within Salesforce
- Generate carrier-compliant labels instantly
- Customize label options by shipment type
- View and download labels directly in Axolt
Broader Impact
Here's How AXO AI Helps Your Business
Beyond individual agents — AXO AI improves decision-making, boosts automation, and integrates seamlessly with your Salesforce environment.
Before vs After
Manual Workflows vs AXO AI Automation
See exactly what changes when your customer success team deploys AXO AI agents.
Integrations
AXO AI Connects with Your Entire Salesforce Stack
Because AXO AI is built natively on Salesforce, it connects directly with every part of your existing environment — no middleware, no syncs, no duplicate data.
Agentforce
Powered by Salesforce's native AI agent framework.
Order Management
Connected to Axolt orders, lines, and fulfilment status.
UPS / FedEx / USPS
Live carrier rate fetching and label generation.
Returns (RMA)
End-to-end return flow automated inside Salesforce.
Inventory
Stock levels and warehouse data linked in real time.
Reporting
Agent activity logged and reportable in Salesforce dashboards.
Use Cases
Which Teams Benefit from AXO AI
AXO AI agents are designed for operations-heavy businesses that need fast, accurate customer support at scale.
Customer Success Teams
Free your agents from repetitive tasks. Let AXO AI handle RMAs, rates, and labels while your team focuses on relationships.
Logistics & Operations
Automate carrier selection, label generation, and shipment creation across your entire order volume without manual intervention.
Manufacturers & Distributors
Handle high-volume return requests and shipping workflows without scaling your support headcount.
Retail & eCommerce
Deliver fast, accurate support to customers 24/7. Never miss an enquiry, even outside business hours.
Service Businesses
Use AI agents to triage service requests, manage returns, and automate logistics coordination from one Salesforce platform.
Multi-Carrier Shippers
Compare UPS, FedEx, and USPS rates instantly and route shipments to the best carrier for every order automatically.
Business Impact
What AXO AI Delivers
Get Started
Ready to Deploy AXO AI Inside Your Salesforce?
AXO AI is available now on the Salesforce AppExchange. Pre-built agents. Ready to deploy. No complex setup required.