Connect engineer-to-order production, configurable quoting, and post-sale field service around one living equipment record from the first specification to the fiftieth service call.
Live equipment record
The disconnect is expensive
Most ERP systems stop at the sale. But a machine shipped years ago is still generating service calls, spare-parts orders, and renewals and the next person who touches it needs the whole story.
Technicians arrive without the installed configuration or service history.
Custom delivery dates are promised before capacity and materials are checked.
Spare-parts availability is discovered after the service call is scheduled.
Every shipped unit lives in a different system or in someone’s spreadsheet.
One connected lifecycle
Every team works from the same equipment truth inside Salesforce.
Turn customer requirements into an accurate quote, custom BOM, and routing without forcing complex equipment into a standard-product workflow.
See material, capacity, and long-lead constraints before the order is confirmed, so delivery promises are grounded in what you can actually build.
Every serialised unit becomes a connected asset with its as-built configuration, customer, location, warranty, and full service context.
Give field teams the right history and compatible parts in real time, while connecting service activity back to contracts, inventory, and billing.
Why Salesforce matters
The account manager who sold the machine and the technician servicing it years later see the same configuration, service history, contract context, and parts availability without a handoff between disconnected systems.
Faster service resolution with the right history before arrival.
More reliable delivery dates based on capacity and materials.
A searchable installed base that compounds in value over time.
Common questions
A connected platform should fit the way your equipment is sold, built, and supported.
Yes. The connected handoff from quoting and manufacturing to the installed-base record and field service is central to the Axolt model.
Historical installed-base data can be migrated during implementation. The depth of each record will depend on the quality and completeness of your source data.
Axolt connects service activity, contracts, inventory, and finance. Complex terms such as tiered SLAs or multi-year billing are scoped against your operating model.
See your operation connected
Explore how Axolt can connect every quote, build, asset, part, and service visit on Salesforce.
